What to Look for in A Printer & Copier Dealer

Printer And Copier Dealer in Dulles, VA

Printer and copier delays can be frustrating when your business counts on seamless operations. When you know your Dulles, VA, printer and copier dealer is there for you, you can feel confident in your equipment. Choosing the right supplier and repair services for your essential office equipment can seem challenging, but if you do your research, you will find a technical support team that will be available when you need them.

Supplies & Service

Find a copier and printer supplier that services the equipment they sell. The technicians that install your machines are likely the same ones that can repair them, and their experience is invaluable.

Support Contracts

Many copier and printer suppliers will offer contracts on equipment maintenance. These contracts define the parameters of their services and promises to your company.


No company can buy a good reputation; they must earn it. Check with other businesses in the area to see who they trust, and if they consistently mention the same name, that is likely your new supplier.

Prompt Service

Check with your printer repair company to determine if they offer same-day or service calls within 24-hours. Printers and copiers are an essential aspect of your business, and you need to know your technician will arrive when you need them.

When you build a solid professional relationship with your printer and copier dealer, you will reap the rewards for years to come.

Know When to Call for Printer Service & Repairs

Printer Service And Repair in Dulles, VA

Few businesses are immune to their printer or copier going down. We have all opened the doors, followed the instructions, and tried to pull out a paper jam. In addition to getting covered in toner, the result is often frustration and delays.

While it is possible to free a copier jam or fix the tension on your printer, it is not always a good idea. The delicate parts inside your equipment require a light touch, and in your irritation, you may cause more problems than you solve. Reaching out to professionals for printer service and repair in Dulles, VA, is usually the best call.

Some common reasons you should back away from the equipment and request service for your printer and copier include:

Repeated Paper Jams

Paper getting stuck once might be an anomaly, but multiple times in a row is chronic. The feed may need to be adjusted, and only a trained technician can perform that type of work.

Inconsistent Toner

If the toner remains inconsistent, even after changing to a new cartridge, it is likely experiencing some technical issues and needs help from a professional.

Error Messages Won’t Clear

When you see one error message that clears quickly, you can relax. If the message keeps returning, that means something is wrong, and only your printer service and repair expert can address it.

What to Do Before Hiring a Printer Service

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Are you experiencing some problems with your printer? While a professional printer service in Washington, DC, is sure to help you get to the bottom of your situation, there are a few troubleshooting ideas you can try before you make that call. They include:

Run a Nozzle Check – Use your printer software utility to run a nozzle check. If the print test shows solid lines, your print head is clean. If you see broken lines or blank parts, that means your print head is in need of a cleaning.

Cleaning Your Print Heads – Most printers feature a software utility that includes an automated print head cleaning. These cleaning services help to do everything from eliminating unwanted smudges to unclogging nozzles and cleaning print rollers.

Align Your Print Heads – Once again using your software utility tool, you will be able to align your print heads to make sure your printouts appear as they should.

Clean the Inside of Your Printer – Sometimes, your printer needs a deeper cleaning than what the software utility will allow. That is when you unplug your printer, open it up, and wipe everything down with a damp or lint-free cloth. Make sure you are gentle though, or else you might end up damaging something.

If you have done all of these tasks and still aren’t getting the results you want from your printer, it is time to call in the professionals. They have a deeper understanding of all the different brands—from Canon to HP printers—and can figure out even the most confusing problems.

The Best Printers to Use for Custom Cards

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Are you looking to start making your own cards for birthdays, holidays, and other special occasions? If so, then you might be wondering what printers in Falls Church, VA, will work the best for you. Since we have experience with all types of different printers from some of the biggest names in the industry, our team has put together a little list of some of our favorites for custom card printing.

Canon TS9550 Wireless Crafting Printer – A borderless printer, scanner, and copier capable of printing up to A3 in size, there is a reason why this Canon is often hailed as ‘the crafting printer.’ One of the biggest standouts is its compatibility with 12”x12” paper, which makes it perfect for custom cards and scrapbooking.

Canon PIXMA Pro 200 Printer – In the same PIXMA range as the TS9550, the Pro 200 is the perfect choice for photo enthusiasts wanting to print photo lab-quality pictures for their greeting cards. It features a multipurpose tray that allows for printing directly onto discs, cardstock, and even nail stickers.

HP Envy 6032 All-In-One Wireless Printer – Want a printer that is good for custom cards, but also keeps you on a budget? Then the HP Envy 6032 is a great place to start. This printer delivers high-quality prints. Even better, it features an ink meter that can automatically reorder ink for you when you are running low.

Canon PIXMA iX6850 Printer – With an impressive 9600 x 2400 DPI print resolution, this printer is ready to handle almost any of your craft printing needs. While it doesn’t have quite as many features as the PIXMA Pro 200 or the TS9550, it still features more than enough benefits to make this a great option if you want an A3 printer that takes up very little space in your office.

DIY vs Printer Service from a Professional

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The dreaded words “clear paper jam” can appear easily on an office printer and make people throw their hands up with frustration. But it is a simple fix. Just follow the directions, and it is easy to correct the problem. However, if the issue is more involved than that, it is best to call in professionals that offer printer services in Manassas, VA.

Modern office printers are durable pieces of equipment and generally only need minor periodic maintenance from a trained technician to ensure their operation. That will be enough to keep them working at peak capacity for as long as you need. However, there are some instances when a malfunction can occur that is more than a minor issue. That is when the services of a multifunction printer repair technician are called for.

Equipment repair technicians are trained in servicing many brands and know the ways to correctly and quickly diagnose any problem. Then they can fix it without delay.

Gem Laser Express, Inc. advises customers not to attempt DIY service, unless it’s a very minor issue with which you have the experience to correct. Otherwise, reach out for services from experienced technicians so that you don’t invalidate the equipment’s warranty.

Choosing the Longest-Lasting Printer for Your Business

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A printer is a valuable piece of office equipment that gets used daily. That is why it is essential to make an intelligent choice when selecting one for your workplace. You want one that is reasonably priced and durable, so it is a cost-effective investment. You don’t want to purchase a budget-priced model that cannot keep up with demand and breaks down with regularity or fails completely, and you are forced to buy a new one.

Gem Laser Express, Inc. is an HP dealer in Montgomery County, MD, with a wealth of experience selling and servicing all types of printers. Our advice to you is to choose a brand-name product that is backed by years of use across various industries. These printers have shown that they can stand up to rigorous office use and provide dependable service. This means they give you value for your money because they work when you need them, and you are not always interrupted by the need to call for printer repair.

High-quality printers have various settings that allow you to use ink sparingly and save money on those supplies. They also are energy efficient and help reduce power bills too.

Give us a call at Gem Laser Express, Inc. to learn more about choosing a durable printer for your office. We are an HP and Xerox dealer with the information you need.

How to Increase Copier Sales in Dulles, VA

copier sales in dulles, va

As more workplaces are starting to go paperless, you might find it a bit difficult to keep your printer and copier sales in Dulles, VA, up to the level you want them. Thankfully, there are still ways for you to reach your copier and printer sales goals, and our team is here to tell you about them.

Like all sales strategies, the first step is to find your audience. To increase printer and copier sales, you are most likely to target small businesses. But how do you get them to make a purchase? The answer is by understanding their needs, knowing your products, and understanding that time is of the essence.

These smaller businesses represent a larger market share than big organizations that have a known need for many copiers. They also are less targeted, which means their needs are much more likely not to be fulfilled. So, think about why these small businesses might need your copiers or printers and how your brand will most benefit them.

Once you begin to develop the emotional trigger of your sales pitch—do your copiers make the workday easier, can your printers reduce stress in the workplace, etc.—you will be able to discuss your products with your potential customers better. The more compelling your emotional trigger is, the better the chances are you can convert your lead into a sale.

DIY Printer Repair in Montgomery County, MD

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Printer problems can drive you up the walls—especially when you are on a time budget. Thankfully, printer repair in Montgomery County, MD, doesn’t always require calling out a professional. Here are some of the most common printer problems and how the printer repair experts recommend solving them:

Printer Won’t Print – Not seeing an error message—or any printed materials? Then it is time to check to see if your printer is still connected. Check the USB or ethernet cable for wired printers or that the Wi-Fi is still enabled and that you are connected to the correct network for wireless models. You might also need to check if the printer driver and software are up-to-date and not corrupted.

Low Ink Warning – Running low on ink doesn’t mean you have to rush out to replace the cartridge. Most newer printers will let you know when your ink is low, but the accuracy of these warnings varies widely among the different models and manufacturers. You can keep testing out your printer until you notice a decline in quality.

Wi-Fi Printing Takes Too Long – Is your router close to your printer? If not, this could be the cause of the problem. Usually, the closer your printer is to your router, the better the Wi-Fi performance. You also want to make sure that your router is adequate for Wi-Fi printing. Your router should support 802.11n and offer a 5 GHz. band as well as 2.4 GHz.

Really Slow Printer – Some printers are fast, and some are slow. If you are stuck with a slow one, there are some ways to speed it up, such as avoiding duplex printing or printing in draft mode or whatever the lowest-quality setting is if you don’t need a high-quality output.

Too Many Paper Jams – Today’s printers are much better at avoiding paper jams, but they can still happen. Most paper jams are caused by misalignment. Make sure to square off the stack of printing paper before inserting it into the tray, and be sure that the guides are flush with the paper. You also want to make sure you do not over-fill the tray.

Answering Your Questions About Purchasing a Copier

copierCopiers are powerful pieces of office equipment that can streamline how you run your business. However, that doesn’t mean that a brand-new printer is the right decision for every company. Read on if you’re considering whether or not to buy a copier in Dulles, VA.

When should I buy a copier?

Copiers are an essential piece of equipment for companies that:

  • Use ten or more printers frequently.
  • Have many printers in high demand.
  • Experience significant stretches of equipment downtime.

Your best strategy is to perform a cost analysis to determine whether copying will be more or less cost-effective compared to how much your company spends on ink and toner.

Should I buy or lease?

This decision comes down to your company’s budget and long-term goals. If you don’t want to make long-term payments, purchasing a copier is your best bet. However, leasing is a more economical option for companies that can’t or don’t want to afford a large upfront payment.

Should I buy a used copier?

Much like cars, used copiers should be considered on a case-by-case basis. Some used copiers are so new that you won’t even know they’ve had a previous owner. In these cases, buying a used copier will save you tons of money without impacting your capabilities. On the other hand, some copiers have been through years of vigorous copying. Although they might have a cheaper price upfront, you’ll likely lose out financially when they break down sooner than expected.

Contact us today for more advice when you’re looking to buy a copier in Dulles, VA, and beyond. We can also answer your questions about service contracts.


How to Tell When Printer Repair isn’t Worth It

printerYou rely on your printer to stay efficient at work. So, when your printer breaks down, it can significantly impact your bottom line. That’s why it’s so important to get your printer back up and running as quickly as possible. However, as many printer owners have realized, the cost of these repairs can exceed the cost of simply purchasing a new printer. Take a minute to read the steps you should take to determine whether you should repair your old printers or purchase new printers in Falls Church, VA.

Repair vs. Purchase

First, reach out to the foremost printing professionals in your area—Gem Laser Express, Inc. Then, provide all the details about the issue you’re dealing with, including error codes. In many cases, the manufacturing companies simply don’t provide the necessary spare parts or service manuals to complete a repair. However, even when they do, it still might not be the most cost-effective decision. The cost of repairing many malfunctioning printers is simply higher than the cost of buying a new printer. This is the prime example of when not to request printer repair services.

Contact Gem Laser Express, Inc. for all the information you need about printers in Falls Church, VA. We look forward to supporting you soon.