When to Repair or Replace Your Copy Machine?

inside view of a copy machineIf your copier is broken, your first thought may be that it’s time to replace it. However, that isn’t always the best course of action. Many times, copy machine malfunctions can be repaired which not only saves you money, but prolongs the life of your equipment. Below are a few key factors on how to determine if it’s time for copier repair service in Washington, D.C. or if you’re better off simply replacing the machine.

When to Repair

As mentioned above, it’s much more cost-effective to repair your copier than dish out the money for a brand new one. Repairing is also the way to go if your machine is still under warranty. Copiers are an essential piece of equipment in the office and if a machine is on the fritz, then having a technician come in to look at it could result in the copier being repaired right then and there. Many times, a copier halts due to easily fixable issue such as needing new feed tires or a basic cleaning. Repairing the machine in these instances will allow you to continue using it without the added expense of an unnecessary replacement.

When to Replace

If it’s obvious that your copier is broken beyond repair or it’s incredibly old, replacement would be your best option. Even if the issue can technically be fixed on a repair job, if your machine has been causing you constant problems, it may be easier to purchase a new one. Though repairing is more cost-effective up front, constantly repairing the copier can add up to be way more than the price of a new one over time.

Signs Your Copier is Malfunctioning

photo copier and printer machineCopy machines provide a lot of convenience to teachers, offices, libraries, and other industries. Just as with any machinery, copiers will eventually begin to malfunction, especially if they haven’t been properly looked at in a very long time. Copier issues can be fixed by something as simple as a cleaning or they may require a call to companies like Gem Laser Express for copier repair service in Washington D.C.

Below are 3 signs that your copier may be malfunctioning and a few troubleshooting tips you can perform on your own.

  • Crevices, grime, or spots on the screen
  • Powdery marks on the card slot
  • Various marks on the drum piece


Your first step when troubleshooting your copier machine should be to clean the screen. You can use some simple spray, like Windex, and a cloth to clean the screen of any dust, finger prints, and other marks. If the screen is cracked or scratched, you will need to replace it.

Test the machine after cleaning. If that didn’t do the trick, begin cleaning the various internal parts such as the ink card, machine interior, and copier drum. If your copier is still acting funny, it would be wise to call in the professionals to prevent further damaging the machine. Gem Laser Express is fully equipped to service a variety of brands and machine types. Give us a call today at (877) 709-7140 to request copier service today.

Call Gem Laser Express When you Need Xerox Printer Repair!

printer ink splattered on cartridgesXerox is one of the most popular and well-known printing brands around. When most people hear the name, they picture large industrial photocopying machines, but in reality the Xerox brand provides many exceptional photocopiers and printers for small businesses and homeowners. At Gem Laser Express, we’re a Xerox Gold Partner, which means we’re authorized to sell and service a variety of these popular machines. If you find that you’re in need of Xerox printer repair, our staff is trained and certified to provide the highest level possible.

At Gem Laser Express, our service team is able to fix a variety of problems related to Xerox printing machines. If your printer is in need of new hardware, we will take care of the selection, purchase, and installation of the best hardware available for your machine. We also offer a variety of supplies for Xerox printers so you can find everything you need from our one-stop printer repair company.

As authorized Xerox providers, we’re able to provide both warranty and post-warranty service to your printer or photocopier and we’ll also check the warranty status so that you don’t pay extra for service that is still covered. Xerox machines provide powerful, quality printing and it’s our job to ensure that your printer is working at 100% every time you turn it on. For more information on our Xerox printer repair services, contact Gem Laser Express at (877) 709-7140 today.

Welcome to our Blog

Office printerWhen you’re looking for scanner, copier, fax, and printer repair in Washington, DC, look no further than Gem Laser Express! Our company has been providing eco-friendly printer services to our loyal customers for over 20 years’. Regardless if you need affordable toner cartridges or full-out device repairs, we’ll complete any request with your utmost satisfaction in mind.

We’re writing this blog to provide both new and returning customers with more information about the products and brands we sell and service. We’ll provide insight on our repair processes, the latest in printing technology, and even some quick fixes you can do yourself when you can’t call us! Based in Dulles, VA, we offer our services to customers all over the Maryland, Virginia and Washington DC area.

If you’re unsure about which brand or device is the best suited for your company, our specialists will proudly help you take care of all your printer needs. We offer services on brands such as Canon, Dell, HP, and Xerox so our specialized team is fully equipped with the knowledge to answer any of your questions. Give us a call today at (877) 709-7140 and keep an eye on our blog for a variety of additional information on our company.